According to UK customs regulations, imported products may be subject to VAT (Value Added Tax) and, in some cases, additional customs duties.
Currently, orders up to £135 usually have VAT collected at the time of purchase (checkout), meaning no extra fees on delivery. For orders above this threshold, additional charges may apply at customs clearance.
If your tracking status shows “Customs Clearance” or “Awaiting Charges” , it means your order is being processed by UK customs authorities. In such cases, the payment of these charges will be required for the installment to be released.
If your order is taxed, please contact us so we can guide and assist you throughout the process.
However, if the charge is unavoidable and no further action can be taken, it will be the responsibility of the final customer .
We recommend that you continue monitoring your order status through the tracking number provided. Once cleared by customs, we will prioritize the delivery immediately.
We sincerely apologize for any inconvenience this may cause.